Arbitration, IT Systems, and the En Banc Court

In a dispute about arbitrability, the plaintiff claimed never to have seen the arbitration agreement, and after receiving evidence about the defendant’s computer system, the trial judge agreed.

A panel majority affirmed the denial of the motion to compel arbitration: “Aerotek made the choice to forego in-person wet-ink signatures on paper contracts. This may be a good business decision that allows it to more efficiently process more business than otherwise possible. And in this case, Aerotek made the choice to bring only one person, an employee without apparent IT experience specific to the type of computer system whose technical reliability and security she sought to vouch for. Aerotek did this in the face of admitting it had contracted out creation and implementation of this system to another entity altogether and brought no witness from that entity. We conclude Aerotek did not present evidence establishing the opposite of a vital fact, here that appellees’ denials of ever seeing the arbitration contracts were physically impossible given Aerotek’s computer system.” 

A dissent had a different view of the evidence and warned that as a policy matter: “This would allow any party to a contract signed electronically to deny the existence of the contract even in the face of overwhelming evidence that the contract was signed. Further, this holding amounts to a state rule discriminating on its face against arbitration, which is expressly prohibited.”

The en banc court denied review in a brief order (Justices Molberg (the trial judge) and Whitehill did not participate); a dissent by Justice Schenck reiterated the dissent’s warnings and “urge[d] prompt review by the Texas Supreme Court.” (joined by Justices Bridges (the panel dissenter), Evans, and Myers).